Promotional Delivery Terms and Conditions -

Delivery Terms and Conditions

1. Delivery Scheduling:
All deliveries will be scheduled with an approximate lead time of 2 weeks. We will do our best to accommodate specific delivery requests, but we cannot guarantee them. For online orders, the estimated delivery time is 3-4 weeks.

2. Return Shipping:
In the event of a return, the customer is responsible for paying the return shipping costs.

3. Free Delivery:
Free delivery is available for orders over $1,000.

4. Curbside Delivery:
Delivery will be to the curbside. Assembly services can be provided at an additional charge, as per the rates in the provided assembly chart.

5. Size and Fitment Issues:
If we attempt to deliver an item and it does not fit in the customer's space, and the item is returned, the customer will be charged for the shipping costs associated with the return.

6. Exchanges:
For exchanges, the customer will be required to pay a 20% restocking fee. The item must be unused and in its original packaging.

FAQ

What products do you sell?

We do offer shipping all over Canada, but with some exceptions. For more details, please click here.

Do you offer delivery services?

Yes, we provide delivery for all products within Canada.

Can I track my order?

Yes, you can track your order easily. Once your order is shipped, you'll receive a tracking number to monitor its delivery. In a scenario where your order has not been shipped yet, please feel free to connect with us using our chat.

Do you offer international shipping?

Currently, we only ship within Canada. You can go through our shipping policies here.

How do I care for my furniture?

Specific care instructions are provided with each product. General tips can also be found on our site.

Can I return or exchange an item?

Change your mind? No worries. Returns and exchanges are allowed within a set time frame (as long as a request is received within 7 days of pickup/delivery of the item and it is returned in its original packaging and unused). For more information, please check our returns and exchange policy.

Do you offer in-store pickup?

Yes, in-store pickup is available for all orders. For more details, please go through our pickup and shipping details.

How can I stay updated on new arrivals and promotions?

Stay connected with us for the latest product updates through our website and more by following us on social media.

Do you offer customization for furniture?

Yes, some furniture pieces can be customized as per your preferences. At Accents, we make sure you love what you get! Contact us for more details.

What is your warranty policy?

Many products come with warranties. Please click here for more information.