Shipping & Returns

Scheduling Your Delivery
Cancellation requests for the concerned order can be refused by Accents@home once the item has been shipped/handed over to our shipping partners. 
If due to any unforeseeable circumstances there are any cancelations, the entire shipping cost paid by Accents@home to ship and retrieve the item back from our shipping partner will be borne by the concerned customer. 

Once your order is ready to be shipped, the delivery team will be in touch to let you know your time frame and what to expect on delivery day. At that time any special instructions that need to be made to ensure you can safely bring your item(s) inside should you opt out of the team moving items into your home.

In case of deliveries outside of Greater Vancouver. You will be contacted directly by our third party shipping company once the item reaches the final mile distribution center (that will most likely be the one close to your shipping address).

Please Note: Any orders once handed over to the shipping company cannot be cancelled and will be subject to a restocking fee if returned.

Smaller items are often sent via courier. These deliveries are not scheduled in advance, tracking information will be provided so you will know when to expect your order.

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The Day of Delivery

On the day of delivery we require our customers to have all hallways /corridors / walkways clear for the delivery team, allowing them safe and easy access to your home while bringing the product(s) in.

To help ensure the health and safety of our customers, you may ask for Contactless Delivery when our delivery team contacts you to schedule your delivery date and time.

In case of Contactless Delivery you may ask to have the product dropped off at your doorstep or garage maintaining a safe 6ft distance.

Some safety protocols for multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases the delivery team will deliver to the closest point to your home while respecting these safety measures.

 After the delivery you will be asked to sign a Received Delivery Document i.e proof of delivery and receipt of all the goods received.

Delivery charges may vary based on your location.

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Shipping Beyond Our Standard Service Area

 We strive to offer competitive yet affordable delivery options for those who shop with us. However, some areas are outside of standard delivery areas and therefore more expensive rates and fees may apply.

Orders to less populous areas of Canada (such as the Yukon, the Northwest Territories, and Nunavut), and other locations outside of our standard service area are subject to additional shipping fees. These fees may NOT be displayed at the time of checkout.

If you have questions about specific service areas or shipment charges, please contact us so that we may provide the best service possible.

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Exchange & Returns
*As the COVID-19 situation continues to evolve, we reserve the right to make any necessary changes to this policy without prior disclaimer. We will continue to adapt our practices based on the guidelines established by the Public Health Agency of Canada and local authorities.*

Accents@Home will happily accept return or exchange due to change of mind as long as a request is received within 7 days of Pickup/Delivery of the item and is returned in its original packaging, and unused.

 All returned items will be inspected, and are subjected to a restocking fee.

 Return shipping will be made at the customer's expense or customers may choose to arrange their own shipping. Once returns are received and inspected, refunds will be processed.

 You will then be notified via email of the refund. (Accents@Home) will refund only the value of the goods returned and after the subjected restocking fee 20% but will NOT refund the value of any Shipping or Assembly paid.

Refunds will be processed based on the original method of payment. Cash refunds are subject to the availability of funds.

You will be held liable for damages above and beyond those in which the item was approved for exchange or return.