Pickup & Shipping

Pickup Orders

Pickups are available at our main warehouse in Campbell Heights or our Tsawwassen Mills location for BC clients.
Pickups must be made between Monday and Saturday, from 12:00 p.m. to 5:00 p.m. (branch hours may vary).
All warehouses will remain closed on holidays.

Once you receive confirmation, either from our retail stores or our online team, that your order is ready for pickup, please ensure you call at least one (1) day before your pick up so we can prepare your furniture for inspection and loading.
Additionally, we require a 30-minute prior call on the day of pickup to confirm your arrival time.

Failure to do so may result in longer wait times or the need to reschedule your pickup.
While our staff can assist you in loading your vehicle, we are not responsible for tying down or securing your load, and not liable for any damages that may occur during transportation.

Before the client completes the pickup, an inspection of the products will be conducted at the warehouse in the presence of the client to mitigate any liabilities that may occur during transportation, improper handling, or installation.

For orders or products where inspection is not possible at the time of pickup due to the nature of the item or other factors, clients may report any issues to us within 24 hours of pickup.
Failure to do so will be deemed as acceptance that the product was received in good condition, free from defects, imperfections, or damages.
Accents@Home will not be held liable after the 24-hour window has passed.

Orders held in our warehouse must be paid in full.
For storage periods longer than four (4) weeks, a storage fee will apply to all items held prior to pick up or delivery.

 

 

Scheduling Your Delivery

For Greater Vancouver Area Deliveries

Deliveries are scheduled 5 to 10 days in advance, Monday through Saturday, within the Greater Vancouver Area.
On the day of delivery, once all orders are loaded and routes are finalized by our third-party shippers, you will receive a phone call providing a three (3) hour delivery window.
These calls and delivery time allocations are typically made between 10:00 a.m. and 12:00 p.m.

Accents@Home reserves the right to refuse cancellation requests once an item has been shipped or handed over to our shipping partners.
In the event of a cancellation due to unforeseen circumstances, the customer will be responsible for all shipping costs incurred by Accents@Home to ship and retrieve the item.

Once your order is ready to ship, the delivery team will contact you to confirm your time frame and provide delivery-day instructions.
Please note that delivery dates and times are estimates only and are not guaranteed.

If you opt out of having our delivery team move items into your home, please notify us of any special instructions to ensure safe transport.
An additional $50 charge per flight of stairs (between two levels) must be disclosed when booking your delivery to avoid inconvenience.

Before ordering, please ensure that your items will fit into your space by measuring doorways, stairwells, and hallways.

 

Deliveries Outside the Greater Vancouver Area

You will be contacted directly by our third-party shipping company once your order reaches the final mile distribution center closest to your shipping address.
Please note that once an order has been handed over to the shipping company, it cannot be canceled and will be subject to a restocking fee if returned.

Smaller items are often shipped via courier.
These deliveries are not scheduled in advance, but tracking information will be provided so you can monitor your shipment.

 

 

The Day of Delivery

On the day of delivery, please ensure that all hallways, corridors, and walkways are clear to allow the delivery team safe and easy access to your home.
Accents@Home or the shipping company will not be liable for any damages that occur during delivery.

Customers must take all necessary measurements to ensure that products will fit through door frames, hallways, elevators, and stairs.
Failure to do so will result in the customer bearing the cost of any returns or damages.

If delivery requires maneuvering through tight spaces or upstairs, you may authorize our delivery team to attempt the delivery.
However, if the item does not fit, you release Accents@Home from any liability for damage to your property or the product.

Deliveries that are confirmed but later canceled or postponed without at least 48 hours’ notice will incur an additional delivery fee.
Delays caused by factors beyond our control are not eligible for refunds or price adjustments.

If our team cannot access your home during the scheduled time window, the delivery will be marked as missed and must be rescheduled based on availability.
A second delivery fee will apply.

The delivery team reserves the right to refuse service if conditions are deemed unsafe or unfavorable for either party.

The standard delivery charge covers drop-off to your room of choice only.
Customers may add assembly services at an additional cost.
Accents@Home will not replace or repair products damaged during self-assembly.

Upon completion of delivery, you will be asked to sign a Received Delivery Document as proof of receipt.

If White Glove Service is provided by our shippers, you are required to inspect all delivered and assembled products before signing the delivery waiver document.
Any imperfections or damages must be reported immediately to the delivery company and the respective store (online or retail) where the item was purchased.
Failure to do so will be deemed as acceptance that the product was received in good condition, and Accents@Home will not be liable after this point.

For drop-off orders where inspection cannot occur at the time of delivery (due to the product’s nature, assembly complexity, or client unavailability), customers have 24 hours from the time of drop-off to report any issues.
Failure to do so will be deemed as acceptance that the product was received in good condition, and Accents@Home will not be liable after the 24-hour period.

Assembly charges are not included in the product price.
You may purchase assembly services separately after placing your order in-store or online.
For more information, please contact us at sales@accentsathome.ca.

 

Shipping Beyond Our Standard Service Area

We strive to offer competitive and affordable delivery options for all customers.
However, some areas fall outside our standard delivery zones, and additional shipping fees may apply.

Orders shipped to remote or less populated areas of Canada (such as the Yukon, Northwest Territories, and Nunavut) or other locations outside our standard service area are subject to additional shipping charges.
These fees may not appear at checkout.

If you have questions about specific service areas or shipping rates, please contact us.
We will be happy to provide the best possible assistance.