*Currently, pickups are only available at our Burnaby and Tsawwassen locations.
Once you receive confirmation that your order is ready for pickup, please make sure to call one (1) day before pickup so that we can prepare your furniture for inspection and loading. Failure to do so may result in a longer wait time for your pickup, or you may have to reschedule the pickup for a different date. While we can assist you in loading your vehicle, we are only responsible for tying down and securing your load. We are not accountable for any damages that may occur during transportation.
*Pickups must be made between Monday and Saturday, from 12 noon until 5 p.m. (branch hours may vary). All our warehouses will remain closed on holidays.
Items held in our warehouse for over two (2) months must be paid in full, and a storage fee will be applied to all items held for longer than four (4) weeks.
Scheduling Your Delivery
Deliveries are scheduled 5-10 days in advance, Monday through Saturday. You will be given a three (3) hour time window before your delivery.
Accents@home can refuse cancellation requests for orders once the item has been shipped or handed over to our shipping partners. In case of any cancellations due to unforeseeable circumstances, the concerned customer will be responsible for the entire shipping cost paid by Accents@home to ship and retrieve the item back from our shipping partner.
Once your order is ready to be shipped, the delivery team will be in touch to provide your time frame and inform you of what to expect on the delivery day. Please note that delivery dates and times are provided in advance as ESTIMATES and are not considered fixed or guaranteed. If you opt out of the team moving items into your home, you should notify us of any special instructions to ensure the safe transport of your item(s). An additional charge of $50 per flight of stairs (between two floors or levels) must be notified when booking a delivery date to avoid any inconvenience. Before ordering, please ensure that your items fit into the space by measuring your doorways, stairwells, hallways, etc.
In case of deliveries outside of Greater Vancouver, you will be contacted directly by our third-party shipping company once the item reaches the final mile distribution center (which will most likely be the one closest to your shipping address). Please note that any orders handed over to the shipping company cannot be canceled and will be subject to a restocking fee if returned.
Smaller items are often sent via courier. These deliveries are not scheduled in advance, but tracking information will be provided so you know when to expect your order.
The Day of Delivery
On the day of delivery, we require our customers to have all hallways, corridors, and walkways clear for the delivery team to ensure safe and easy access to their home while bringing in the product(s). Accents@Home or the shipping company will not be liable for any damages.
Customers must take all necessary measurements to ensure that products will fit into the designated spaces through door frames, hallways, elevators, stairs, etc.. Failure to do so will result in the customer bearing the cost of returns or damages. If the delivery is a tight squeeze, up a flight of stairs, or there are obstacles, you can allow our delivery team to attempt to fit the furniture in. If the item does not fit, you release us from liability for damage to the property or the product.
Deliveries confirmed and subsequently canceled or postponed without a minimum of 48 hours notice will be charged an additional delivery fee. Delays in delivery for reasons beyond our control are not subject to any refund or price adjustment. If our team cannot access the delivery within your scheduled service window, a pre-arranged delivery could result in a missed delivery. It will need to be rescheduled as available by our team. A second delivery fee will be charged based on the newly discussed day and time.
The delivery team has the full right to refuse services if the conditions are unfavorable or dangerous to them or the customer.
The primary delivery charge only covers drop-off to your room of choice. Customers may choose to add assembly at an additional cost. Accents@Home will not cover or replace any products with damages during customer assembly.
To help ensure the health and safety of our customers, you may request Contactless Delivery when our delivery team contacts you to schedule your delivery date and time. In the case of Contactless Delivery, you may ask to have the product dropped off at your doorstep or garage while maintaining a safe 6ft distance. For multi-tenant buildings with restricted access to non-residents, our delivery team will deliver to the closest point to your home while respecting these safety measures.
After the delivery, you will be asked to sign a Received Delivery Document as proof of delivery and receipt of all the goods received. Delivery charges may vary based on your location. Assembly charges are not included in the product price. You can purchase assembly separately after placing your order at our locations or online store. Please get in touch with us at firstname.lastname@example.org for more information.
Shipping Beyond Our Standard Service Area
We strive to offer competitive yet affordable delivery options for our customers. However, some areas fall outside our standard delivery areas, so additional shipping fees and rates may apply. Orders to less populated areas of Canada (such as the Yukon, the Northwest Territories, and Nunavut) and other locations outside our standard service area are subject to additional shipping fees. These fees may not be displayed at the time of checkout. If you have questions about specific service areas or shipment charges, please get in touch with us so that we can provide the best service possible.