Otto Office Chair - Tweed Haze

Many of our best-selling items are in-stock and ready to ship from our local showrooms or Vancouver warehouse. Some pieces such as certain fabric or leather sofas are customizable and made to order, allowing you to choose colours, materials, and configurations.

Yes. We carry a curated selection of Canadian-made pieces including mattresses, sofas, and dining tables, designed and built to meet the highest quality standards.

For many items especially sofas, sectionals, and beds, customization is available. You can select from a range of fabrics, leathers, and finishes. The product page will indicate if customization is an option, and our team is happy to guide you through the choices.

We make every effort to display accurate colours, but variations may occur due to monitor settings, lighting conditions, or fabric dye lots. If you’d like to see the material in person, we can arrange a swatch sample or invite you to visit one of our showrooms.

Care instructions vary by product and material. Most upholstered items benefit from regular vacuuming and occasional professional cleaning, while wood pieces should be cleaned with a damp cloth and mild soap. For product-specific care guidelines, refer to the information provided on the product page or packaging.

Our products come with a manufacturer’s warranty that covers defects in materials and workmanship. Warranty duration and terms vary by product type, so please check the warranty information listed on each product page or contact our team for details.

We offer local delivery, Canada-wide shipping, and in-store pickup for most items. The available options and estimated delivery times will appear at checkout based on your postal code and product availability.

Eligible items may be returned or exchanged within 7 days of delivery if they are in original condition. Custom orders, clearance, and final sale items are non-returnable. For full details, please review our Returns Policy.

Yes. We offer flexible financing plans so you can enjoy your furniture now and pay over time. Financing options can be selected at checkout or discussed with our in-store team.